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Organizations that enjoy a high satisfaction level in this area will normally exhibit a low rate of absenteeism and experience higher employee retention. Evaluating this competency is helpful in understanding issues relating to a workforce that is commonly tardy or absent from work. This article relates to the Work/Life Balance competency, which investigates how your staff feels with regard to the balance between work and personal life. It explores issues such as priority of family and hours on the job, also covered in this competency. Others have gone deeper and are looking to their leaders to become more competent retention managers. Retention of talent has become a key strategy for the largest corporations around the world. Employees at all levels now know better than ever that job security is no longer something they can count on. What support, tools/resources, skills or empowerment do you need to be more effective. Lora J Adrianse is the owner of Essential Connections. If this is rushed, it can lead to all sorts of compatibility issues, customer confusion, and even employee confusion. Customer relationship management (CRM) is one of the most effective tools for improving customer relationships and therefore increasing revenue, customer satisfaction, and customer retention. The real ROI of CRM is found in customer retention and the acquisition of new customers. A company that avoids the pitfalls of CRM implementation will notice a dramatic increase in customer satisfaction, retention, and acquisition. Companies using CRM technology such as Blackberry devices, or Call-centers must be even more careful when implementing CRM for the first time. Of all the workplace stressors, a bad immediate manager is one of the worst and will directly impact the emotional health, productivity, and retention of an employee. AlphaMeasure provides organizations of all sizes a powerful web based method for measuring employee satisfaction, determining employee engagement, and increasing employee retention. Improve your organization with an AlphaMeasure employee satisfaction survey. A new manager had been promoted from within, which boosted morale among the remaining employees. We were just losing too many great employees. Of all the workplace stressors, a bad immediate manager is one of the worst and will directly impact the emotional health, productivity, and retention of an employee. AlphaMeasure provides organizations of all sizes a powerful web based method for measuring employee satisfaction, determining employee engagement, and increasing employee retention. I've seen managers berate their employees publicly and come to regret it. Improve your organization with AlphaMeasure employee satisfaction surveys. A middle-aged worker, Joe was an employee with a great work ethic and sense of company loyalty. AlphaMeasure provides organizations of all sizes a powerful web based method for measuring employee satisfaction, determining employee engagement, and increasing employee retention. Organizations that enjoy a high satisfaction level in this area will normally exhibit a low rate of absenteeism and experience higher employee retention. It illustrates how one group of employees worked together to find new ways to achieve a healthy balance between the demands of work and personal or family life. I am a long-term employee of this company, and while the added hours may have upset my work life balance in the past, the extra overtime pay usually offset the inconveniences in my personal life. This article, Employee Ideas Achieve Work Life Balance, is part of AlphaMeasure's compilation, Tales from the Corporate Frontlines. For example, an organization that loses and replaces 150 employees a year, each at an average annualized salary of $50,000, incurs an estimated turnover cost of $2,250,000 in one year. Conservative estimates place that cost at 30% of an employee's salary. According to the Society for Human Resource Management (SHRM), each employee who leaves a company generates a cost. Communication is the key ingredient in finding what will best motivate and meet employee needs by asking employees directly about what motivates them. One retention and motivation option is instituting a variable compensation program. She offers free help through Leadership Briefing, a weekly e-newsletter with practical tips on leadership style, employee motivation, recruitment and retention and relationship management. If they are losing good people, they ask what they can do to improve employee retention. An employee survey is an implicit promise of an intention to make changes. Employee surveys, if done right, are efficient and low cost methods to connect to your people, to ask them what they think, to show them that their opinions count, and to act as lightning rods for change. Without this communication, employees who would otherwise support the survey become confused, frustrated, and eventually complacent. Are you helping your best employees achieve their goals. As the world changes around us, we must change the way we think about retention (and everything else. As a management consultant, I have seen some poorly conceived retention policies at otherwise well-run companies. American companies that hope to depend on American talent exclusively will fail miserably. In China, 42% of students earn undergraduate degrees in science or engineering. She offers free help through Leadership Briefing, a weekly e-newsletter with practical tips on leadership style, employee motivation, recruitment and retention and relationship management. A supervisor knows there is not enough documentation to terminate the individual for cause and chickens out by informing that employee that their position has been eliminated. This is not fair to the trusted employee nor is it fair to the slacker. When the slacker applies for a job in another department, the supervisor gives the employee rave reviews about their work habits. A month or two later a new employee is hired. AlphaMeasure provides organizations of all sizes a powerful web based method for measuring employee satisfaction, determining employee engagement, and increasing employee retention. It shows how structural concerns can affect the typical employee workday, as well as feelings towards your organization's management hierarchy and reporting structure. Improve your organization with AlphaMeasure employee satisfaction surveys. The new processes and employees were integrated quite easily, and the production areas of the plant ran smoothly. It illustrates how business growth affects every employee in the organization and lists some signals that a review and revision of organizational structure is necessary. Stress free employees have a higher retention rate and higher rates of productivity. Companies can choose to offer this as an employee benefit. This is becoming one of the most popular employee benefits in addition to traditional benefit packages. Employees that work with computers for the majority of their day may also suffer from tension headaches. Employees enjoy getting a break from the monotony of their day and can go back to work with greatly reduced stress levels. She offers free help through Leadership Briefing, a weekly e-newsletter with practical tips on leadership style, employee motivation, recruitment and retention and relationship management. Ask the employee for an explanation- what are any influences that might be causing lateness. Explain why the policy exists and why it must apply equally to all employees. A little less than halfway through the year you become aware that a particular employee has already come in late twice without getting your permission. Monitor and set a time to review the employee's progress. Much has been written about Employee Retention and about Motivation. Pay and benefits only go so far, and the best employees, the intelligent, self motivated, team oriented, results oriented employees are not out to squeeze the last dollar from their employers. Keeping and Motivating the Best Employees. Recent studies of highly motivated employees show that once their basic needs are met that other factors keep them motivated and interested in their jobs. And why not? The exercise above is just that, an exercise. She offers free help through Leadership Briefing, a weekly e-newsletter with practical tips on leadership style, employee motivation, recruitment and retention and relationship management. It is important for the employee to be able to absorb the information and not feel overwhelmed. Have it present what the organization does, the customers or clients, and the employees who make it happen. One CEO pretends he is a drill sergeant and has all new employees recite the company's values statement. Don't attempt to cram the employee orientation into only a few short hours. |