The News Review:
- French Banks Plot Joint Functions
- New management streamlined operations revive mutual-fund giant’s …
- CommVault adds deduplication to data management software
- Argos’ Relationship With eGain Knowledge Management Leads to …
French Banks Plot Joint Functions
Wall Street Journal
–>French Banks Plot Joint Functions ArticleCommentsmore in. The banks aim to create a joint venture with about €638 billion ($828. 4 billion) in assets under management a move that would help them cut costs. Crédit Agricole France’s second-largest bank by market value after BNP Paribas SA will hold a 70% interest in the new venture. Société Générale the third-largest will own the.
New management streamlined operations revive mutual-fund giant’s …
MarketWatch
There were lots of redundancies and inefficiencies which also created confusion in the marketplace. ” Flanagan came in with a plan to knit the units together. His vision was to create a company that used the same managers across different product lines with streamlined operations and a small management team at the top.
CommVault adds deduplication to data management software
Computerworld MA
” >CommVault Systems Inc. today announced a new version of. Zahid Ilkal CommVault’s product manager noted that Simpana 8′s predecessor had only file-level de-duplication.
Related from Softwaremonster: CommVault Introduces Simpana 8 Next-Generation Data Management …
Argos’ Relationship With eGain Knowledge Management Leads to …
CNNMoney.com
The hosted version of eGain KnowledgeAgent(TM) will help Argos toefficiently resolve customer queries of varying complexity across the fullrange of product and services on offer at Argos including specialistassistance on high-end electronic goods. Following a competitive tender Argos opted to pilot eGainKnowledgeAgent(TM) for a select number of its agents in their brown goodsafter sales department. Graham Dear service improvement & developmentprogramme manager at Argos’ parent company Home Retail Group explains:”Without the assistance of a knowledge base our agents naturally found itdifficult to resolve complex customer queries without having previousexperience of that particular issue. Given the increased complexity ofbrown goods queries the decision was taken to introduce a robust knowledgemanagement system to improve customer experience contact centre agentproductivity and first-contact resolution.