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Innovation Management - Diversity Can Make All The Difference
Increasing the number, diversity and novelty of participants increases all three (further, manipulating group structures maximises output. d) Radical change requires the introduction of new knowledge - less likely without sets of divergent individuals.

Its All In The Systems
it's all in the systems. Taking the time to create these will transform every position into a meaningful role, ensuring you have all of the bases covered.

A Man and His Razor
It is vain to do with more what can be done with less.

How To Conduct Effective Meetings
After all agenda items have been discussed, address the delayed items and estimate how long it will take to discuss them. However, they must be prepared to lead the discussion if they put an item on the agenda.

Smart Staffing Practices: Don't Confuse Activity with Results
Begin With a Discussion Not a Job Description. Develop and stick to an interviewing script with key questions.

Crisis Management Tips
The term crisis management has different connotations. This team should also comprise of the authorities, if the crisis is serious.

Two Critical Success Factors in an ITIL Implementation
Management commitment is probably the most important success factor for ITIL, but in my experience, probably also the most difficult to find. Just install ITIL (almost like installing a new technology) and everything will be OK.

Avoiding The Sheep Dip
Choose external consultants carefully and continue to develop the capabilities of internal trainers. Of course, many would say that is not their responsibility and that those in the Training Department should be the people responsible.

How to Reject a Job Applicant
Valuable LessonWhen you reject a job applicant -- and the applicant asks you why -- remember to do only the following. Do not show any hiring materials to the applicant.

What Cross-cultural Training Can Do for You
Cross-cultural training helps you understand how to prepare the ground for mutual understanding by helping you win the trust of those you work with. As a team you will be able to develop more coherent and effective strategies if you all know what is involved in doing business across cultures.

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